AutoBonus Terms and Conditions

1. Definitions

In these Terms and Conditions "GLSB" means Goodway Loyalty Sdn. Bhd., while "AutoBonus" is the customer rewards programme run by GLSB. "Gifts" are the goods and/or services offered to Members in exchange for Points. "Member" means a customer who agrees to take part in the programme, receives Points by purchasing qualifying goods from Partners and so qualifies for Gifts. "Partners" are all companies who supply qualifying goods for which Points are credited under the programme. "Suppliers" are the providers of Gifts engaged by GLSB to supply them.

2. Membership

Membership of AutoBonus is free. All customers of Partners are eligible to join the programme and must agree to be bound by these Terms and Conditions, as varied from time to time. Members provide their details when they join (such as company registration number, company name, participant's name, address, contact numbers and e-mail address).

GLSB may refuse an application for Membership and reserves the right not to disclose the reasons for such refusal.

GLSB may terminate a Membership without notice and for any reason, including if the Member fails to comply with these Terms and Conditions:

• supplies any misleading information or makes any misrepresentation to GLSB or to any Partner in connection with AutoBonus; or
• abuses any privilege accorded to the Member under the programme; or
• engages in any fraudulent activity under the programme; or
• is deceased or is declared a bankrupt; or
• displays inappropriate behaviour towards any member of GLSB staff.

Termination of Membership will result in forfeiture of the remaining Points in a Member's account. Any tax arising from a Member's participation in the programme is the responsibility of the Member.

3. Collecting Points

Points will be recorded in a Member's account for purchases by the Member of qualifying goods from Partners, SUBJECT ALWAYS TO GLSB's right to appoint selected Partners to offer Points to Members as part of any promotional and incentive programmes. Points may also be recorded in a Member's account in relation to promotional and incentive programmes. Changes in Partners, the Points issuance rate and the offers may be made without prior notification to Members.

Points cannot be redeemed until credited to the Member's AutoBonus account. Points will be recorded in the Member's account only after the Partner has notified GLSB of the details of the relevant transaction.

4. Redeeming Gifts

Only a Member with sufficient Points is eligible to redeem. Redemption orders once accepted by GLSB cannot be revoked, cancelled, returned or exchanged, and the Points used will not be reinstated. GLSB gives no warranty with respect to the quality of the Gifts. Members may liaise directly with the Supplier according to the warranty given.

5. Delivery of Gifts

GLSB will deliver the redeemed Gifts to Members within 2 to 4 weeks of receiving the redemption request. Gifts will be delivered to the address the Member gives with the redemption. GLSB will not deliver to PO Box addresses or to addresses outside Malaysia. Delivery will be made to the address specified by the Member, or to the occupants at that address, and where the address is an office, to any office staff. Such acknowledgment shall be deemed to be the acknowledgment of the Member.

Members are advised to examine all Gifts upon receipt. If a Member finds a Gift faulty or damaged, they are asked to contact GLSB within 3 days of receipt. Any dispute after 3 days will not be entertained, and Members will be required to liaise directly with the Supplier according to the warranty information.

All Gifts delivered exclude installation; any installation cost incurred will be borne by Members.

GLSB will impose a separate delivery charge or, where appropriate, deduct a set number of Points to account for delivery charges in the following circumstances:

• delivery to East Malaysia; or
• re-delivery of Gifts that have been returned as a result of being unclaimed; or
• re-delivery of Gifts that have been returned because of an incomplete address, a PO Box address, a non-Malaysian address, the person having moved, no such person, or any other failed delivery; or
• urgent delivery (less than 2 weeks from the processing date).

All Gifts are to be delivered by GLSB. Where a Gift was collected by the Member, GLSB will not refund any delivery charge nor reinstate Points that were deducted for delivery.

All Gifts unclaimed 2 months after the redemption date will be deemed forfeited, and the Points used will not be reinstated. It is the Member's responsibility to contact GLSB if a Gift has not been received 1 month after the request.

All Gifts are subject to availability. Once redeemed, Gifts cannot be revoked, cancelled, returned or exchanged, and Points will not be reinstated. GLSB reserves the right to adjust the Points required to redeem Gifts, and to replace any Gift with another item of approximately equivalent value without prior notice. GLSB reserves the right to refuse the redemption of any Gift, or to recall a redeemed item, if GLSB has any reason to suspect that the Points were fraudulently accumulated or wrongly recorded.

6. Deduction of Points

The number of Points published for a Gift claimed by a Member will be deducted from the Points balance of the Member's account.

GLSB may also deduct Points from a Member's account in the following circumstances:

• Points that have reached 2 years from the date they were credited (expired Points). Each such deduction shows on the Member's points statement; or
• Points suspected to have been fraudulently recorded; or
• Points recorded in error; or
• Points relating to a transaction which is cancelled.

GLSB reserves the right to deduct such Points as stated above without notifying the Member.

7. Personal data

Members shall ensure that all personal data provided to GLSB is accurate, and keep GLSB updated of any change in their details. What GLSB holds about Members, why, and who sees it is set out in the Privacy notice.

8. General

Points cannot be sold, transferred or otherwise dealt with except in accordance with these Terms and Conditions. Points have no cash or monetary value. GLSB may, at its absolute discretion, allow the transfer of Points in exceptional circumstances.

GLSB may change, at any time and without prior notice, the Gift offers and/or the Partners, even if the change has the effect of reducing or extinguishing the number or value of any existing or future Points. GLSB will attempt to notify Members of any changes. GLSB may also change, at any time and without prior notice, the qualifying goods and/or the number of Points which Members will receive for purchasing such goods.

Where communications to Members in Bahasa Malaysia or Mandarin differ, the English version prevails.

GLSB is not liable for:

• any unauthorised redemption of Points;
• any unauthorised use or sale of Points;
• any loss, theft or damage to any Gift in the course of delivery;
• any Gift not being available for any reason;
• any failure by a Supplier to meet its terms and conditions of supply;
• any failure to notify Members of changes to these Terms and Conditions, the Gifts offered, the Partners, the qualifying goods and services and/or the number of Points recorded for purchasing them;
• the suspension and/or termination of the programme;
• any technical failure of a system, the AutoBonus website included, which may impede a Member's transaction.